So, what now?

Refund my money and keep your software? This doesn't work. The network agent doesn't work. Your licensing restrictions are too restrictive and expensive. Support also takes too long. Additionally, simple features that have been requested and promised for years are still not available. Similar features that are offered in most other webcam surveillance software. Timed motion detection and auto deletion of files after specified time... You have a nice product but aren't listening to your users. Not to mention the lack of real documentation. I'm sorry but relying on your users to document your product isn't good enough. Especially at the rate you're charging.