Message has been edited, click here to see original contentOriginal Message - [09/20/2006 - 05:15 AM]Roman,
Most support is handled on this forum by the user community. The actual developer can be reached through this page:
www.logisphere.org/en/support
but I know he is very busy and can not always answer quickly. So I and several other people try to help here on the forums when we can.
I agree that you have tried almost everything!
I do not think this is a "new hardware" problem you are having. I still think there is something going wrong with the driver installation somehow. When the driver is installed it makes many new registry entries. One of the very important ones looks like this: (
SCREEN SHOT 1) LogiSphere uses information from this registry entry and several other similar ones when enumerating the cameras (
SCREEN SHOT 2) and the PTZ devices (
SCREEN SHOT 3). Because you said that your Sphere is being listed as "Standard USB Camera" I am thinking the registry entries are somehow not being created correctly during driver installation. If they are there, LogiSphere will find them.
(those screen shots were made today on my system running LogiSphere 1.9.5 with OrbitMP and driver 9.5)
So if you can check your registry and let me know what you find, maybe we can figure this out.
If you can create a degbug file and post a link to it here (see debug instructions on the support page I linked above) that would be helpful too. The debug file will show what LogiSphere devices is really "finding".
I am also wondering if the C runtime libraries on your system are up to date. It seems strange that the same problem would happen on several different machines if this is the case, though.
Roman,
Most support is handled on this forum by the user community. The actual developer can be reached through this page:
www.logisphere.org/en/support
but I know he is very busy and can not always answer quickly. So I and several other people try to help here on the forums when we can.
I agree that you have tried almost everything!
My OrbitMP is appearing in the drop-down list as "Logitech PTZ-x", not "Standard USB Webcam".
I do not think this is a "new hardware" problem you are having. I still think there is something going wrong with the driver installation somehow. When the driver is installed it makes many new registry entries. One of the very important ones looks like this: (
SCREEN SHOT 1) LogiSphere uses information from this registry entry and several other similar ones when enumerating the cameras (
SCREEN SHOT 2) and the PTZ devices (
SCREEN SHOT 3). Because you said that your Sphere is being listed as "Standard USB Camera" I am thinking the registry entries are somehow not being created correctly during driver installation. If they are there, LogiSphere will find them.
(those screen shots were made today on my system running LogiSphere 1.9.5 with OrbitMP and driver 9.5)
So if you can check your registry and let me know what you find, maybe we can figure this out.
Also, is your Sphere appearing correctly in your system's Device Manager? Mine looks like this: (
SCREEN SHOT 4)
If you can create a debug file and post a link to it here (see debug instructions on the support page I linked above) that would be helpful too. The debug file will show what devices LogiSphere is really "finding" in your registry.
I am also wondering if the C runtime libraries on your system are up to date. It seems strange that the same problem would happen on several different machines if this is the case, though.
{{edited to fix typos and add some thoughts}}
